This page contains all archived service disruption information from the current month.
Delay in the inclusion of reference payments from Osuuspankki, Oct 9th / Fixed at 12PM
Update Oct 9th at 12PM: All reference payments are now available.
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There is a delay in the inclusion of reference payments from Osuuspankki.
We will try to resolve the issue as soon as possible.
We apologize for the inconvenience caused.
Error situation with Nordea's bank connections Oct 8th / Fixed Oct 8th at 2:55PM
Update: Bank connections are working normally.
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Nordea bank has technical problems, which is why there is a disruption in the bank connections.
There are problems with sending payments and online invoices, it is also not possible apply for up-to-date balance.
We are actively monitoring the situation and will start traffic to the bank as soon as possible.
We apologize for the situation!
Incomes Register service break on Tuesday 8th of October
Incomes Register has a scheduled service break on Tuesday 8th of October from 6PM until October 9th 1AM. Procountor Incomes register sending will be closed on Tuesday 8th at 5:45PM until Wednesday 9th 8AM.
Earnings payment reports sent during the break will be delivered after Oct 9th at 8AM. Employer's separate report sent during the break will remain in error and must be sent again.
Disruption in the Procountor mobile application on Oct 7th / Fixed Oct 7th at 9:40AM
Procountor Mobile works normally.
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Procountor's mobile application has an error situation and using the application may be blocked.
We are currently investigating the situation.
We apologize for the inconvenience!
Update 4th of October / Disruption in Nordea's payment and e-invoicing services 3rd of October 2024
Update 7th of October at 1PM We have been in contact by email with all of our customers who were affected by the error situation, and have given instructions for handling payments that were not transferred due to the error.
Update 4th of October at 3.50 p.m.: We have contacted most of our customers by email with instructions on how to handle payments not transferred due to the error. We are currently working on correcting the remaining customer errors where action is required on our part. However, some customers have taken longer to resolve the error situation and may experience delays in corrective action over the weekend. We estimate that all customers have been corrected on our side and the affected customers will be contacted by Monday (7th of Oct) at the latest.
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Nordea is now able to receive payments and e-invoices from Procountor as usual. Due to the error situation on Thursday 3rd of October, the direct bank transfers and foreign payments that were not handled have been transferred to bank on Friday 4th of October at around 6.45 a.m. and will be processed by the bank on this day. E-invoices have also been sent through successfully.
Salaries paid using the Payroll function and express payments can no longer be transferred to the bank so these payments must be deleted by the user and, if necessary, new payments made. We will be in contact via e-mail with our customers who need to process the payments that have not been transferred due to the error. Salaries require actions from our part so please wait our contact before processing the payments.
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There are disruptions in the transmission of outgoing payments and e-invoices from Nordea Bank. The situation affects payments and invoices transmitted from Procountor to Nordea via the web services channel. Due to the disruption, material sent after 11.30 a.m. could not have been forwarded to the bank.
Update 3rd of Oct at 10.30am / Error in Procountor Software 3rd of October 2024
The situation is getting back to normal and login can be done successfully.
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Due to a disruption, some users are unable to log in to the program and Procountor-mobile. The disruption also affects the API interface and the services that use it.
We are currently working to fix the problem and aim to get services back to normal as soon as possible.
We apologise for any inconvenience caused.
Information for sftp-interface users: Maintenance break 3.10.2024 9-10 AM
SFTP-interface/automatic transfer is out of service 3.10.2024 about 9-10 AM. During this time, the SFTP service will be unavailable. No actions required.
We apologize for the disruption.
Delay in the inclusion of bank statements on tuesday 1st of October 2024
There is a slight delay in the inclusion of bank statements.
The situation also affects the automatic invoice transfer service.
We apologize for the inconvenience caused.
Error situation with invalidation of Tax return for self-assessed taxes on Monday 23rd of September 2024 / Fixed on September 27th
Update on Sept 27th: The situation has now been fixed.
Update on Sept 24th: It have come to our attention that for some users, this error situation also appears so that the Payment of multiple invoices- and Receipt search -views may give the error message "The program has executed an error".
This can be circumvented by omitting Self-assessed taxes from the search in the Receipt search-view under Receipt type.
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An error situation has been detected in Procountor regarding the invalidation of Tax return for self-assessed taxes on 23rd of Sept 2024. In connection with the cancellation of the tax return, the payment receipt and accounting should be automatically removed from the tax return, but unfortunately this does not happen at the moment.
For now, we can manually remove these payment and accounting receipts from the tax return. In this regard, we kindly ask you to contact our customer service via the contact form.
We are investigating the error situation.
We apologize for the inconvenience.
Error situation with income limit of the tax card / Fixed on September 26th
Update on Sept 26th: The situation has now been fixed.
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Error has been detected in the program after version update on Sept 14th. January 2024 salary is not taken into account in the income limit of the tax card in a situation where the change tax card has entered into force before February 1, 2024. We will fix the situation as soon as possible.
We recommend checking when calculating the salary that the income limit is not being exceeded. With the correction, income limit monitoring starts from the effective date of the tax card.
If necessary, you can enter the amount of the correct income limit in the Additional information field for the salary calculation.
We apologize for the inconvenience caused by the situation!
Short service break on Friday 27th of September 2024 at 3AM
Procountor will have a short service break on Fri 27th of September 2024 at 3AM.
The outage also affects the API interface and the services that use it.
Short service break on Thursday 26th of September 2024 at 3AM
Procountor will have a short service break on Thur 26th of September 2024 at 3AM.
The outage also affects the API interface and the services that use it.
Short service break on Tuesday 24th of September 2024 at 9PM
Procountor will have a short service break on Tue 24th of September 2024 at 9PM.
The outage also affects the API interface and the services that use it.
Incomes Register service break on Tuesday 24th of September 2024
Incomes Register has a scheduled service break on Tue 24th of September. Procountor Incomes register sending will be closed on Tuesday 24th at 5:45PM until Wednesday 25th 8AM.
Earnings payment reports sent during the break will be delivered after Wednesday 25th at 8AM. Employer's separate report sent during the break will remain in error and must be sent again.
Short service break on Fri 20th of September 2024 at 3AM
Procountor will have a short service break on Fri 20th of September 2024 at 3AM.
The outage also affects the API interface and the services that use it.
Delay in the inclusion of bank statements, Sept 17th / Fixed
Updated at 10:15AM : All bank statements are now available.
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There is a slight delay in the inclusion of bank statements. The statements will be available during the morning.
Problem with income register certificate, Sept 16th / Updated at 12:40PM
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A problem has been detected with the income register certificate. The matter is being investigated.
We apologize for the situation.
Delay in the inclusion of reference payments on September 10th / Fixed on September 10th
Update on Sept 10th: The situation has now been fixed.
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There is a delay in the inclusion of reference payments.
We will try to resolve the issue as soon as possible.
We apologize for the inconvenience caused.
Delay in the inclusion of reference payments and bank statements on September 6th 2024 / Fixed on September 6th
Update on Sept 6th: The situation has now been fixed.
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There is a delay in the inclusion of reference payments and bank statements.
We will try to resolve the issue as soon as possible.
We apologize for the inconvenience caused.
Public IP change for ftp.procountor.com 3.9.2024
There will be a change to our SFTP service at ftp.procountor.com on September 3, 2024, between 8-9 AM to reduce network latency. During this time, the SFTP service will be unavailable.
Actions required:
* If you have connected to Procountor SFTP using the address ftp.procountor.com, then no changes are needed.
* However, if you are still using the public IP to connect, you will need to update to the new IP address. It is recommended to use the address ftp.procountor.com instead of using the public IP.
If you are not responsible for managing servers within your company, please forward this message to your technical support team.
Questions? If you have any questions or need further assistance, please don’t hesitate to reach out to our integrations team at integrations@procountor.com.
Exception in Accountor Finago Oy invoicing
The invoice for August (which will be delivered at the beginning of September) will exceptionally include the billing surcharge for invoices delivered by email and post (5 EUR) for June. This surcharge was not billed as usual on the July invoice.
Additionally, the August invoice will normally include the billing surcharge for invoices delivered by email and post for July, meaning the August invoice will exceptionally include the billing surcharges for two months.
The surcharge will only be billed to companies that receive Procountor invoices by post or email. If you receive the invoice directly in Procountor as an e-invoice, this notice does not apply to your company.
We apologize for the disruption in the billing schedule.
Error situation related to sales invoices with construction reverse VAT 25.5% /
Fixed on August 30th
Update on Aug 30th: The situation has now been fixed.
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An error situation has been detected with sales invoices on 28th of August 2024. The error situation is related to sales invoices that have VAT status construction reverse VAT 25.5% and have been sent with invoice channel e-invoice.
The error situation can be circumvented for the time being by using e-mail as the invoice channel.
Our sincere apologies for the inconvenience caused. We aim to resolve the issue as soon as possible.
We will separately contact the companies that have sent such sales invoices.
The payments made have not been directed to all Accountor Finago Oy's invoices, August 15th / Updated
Updated on August 15th:
- The unnecessary notification disappears when customer logs into Procountor again
- If the notice has not been removed, you can contact laskutus@finago.com
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The payments made have not been directed to all Accountor Finago Oy's invoices and this causes an unnecessary notification in Procountor.
The problem is currently being investigated and we will let you know when the situation is resolved.
This does not require any action from the customers.
We apologize for the inconvenience! We will try to resolve the issue as soon as possible.