This page contains all archived service disruption information from the current month.
Short service break on Thursday 26th of June 2025 at 3 AM
Procountor will have a short service break on Thursday 26th of June at 3 AM. The outage also affects the API interface and services that use it.
We are sorry for any inconvenience.
Error situation on Bank statements and reference payments view 18th of June
If on the Bank statements and reference payments view bank statements are searched between several days and changes are made to the accounting on one of the statements, when returning from the accounting page, the view returns incorrectly to the beginning of the search results.
In some cases when several bank statements have been searched in the Bank statements and reference payments view and changes are made to to the accounting page on one of the statements, the accounting page of a wrong bank statement may open incorrectly when when moving to the next statement.
We aim to fix the issue as soon as possible and apologize for any inconvenience caused by the error!
Short service break on Wednesday 25th of June 2025 at 3 AM
Procountor will have a short service break on Wednesday 25th of June at 3 AM. The outage also affects the API interface and services that use it.
We are sorry for any inconvenience.
Error situation in the Procountor 24th of June
Update: Error situation solved
There is currently a disruption in Procountor. Corrective actions are underway, and we will update the status information as soon as we have an estimate of the duration of the disruption. We apologize for the situation and are doing our best to find a quick solution.
Error situation on Bank statements and reference payments view 18th of June
If on the Bank statements and reference payments view bank statements are searched between several days and changes are made to the accounting on one of the statements, when returning from the accounting page, the view returns incorrectly to the beginning of the search results.
In some cases when several bank statements have been searched in the Bank statements and reference payments view and changes are made to to the accounting page on one of the statements, the accounting page of a wrong bank statement may open incorrectly when when moving to the next statement.
We aim to fix the issue as soon as possible and apologize for any inconvenience caused by the error!
Error in sending the tax return for self-assessed taxes on 17th of June
An error has occurred in sending the tax return for self-assessed taxes, which appears when only other self-assessed taxes are being declared. The software gives an error message while trying to send the return and sending fails. At the moment it is possible to report only value added taxes or both VAT and other self-assessed taxes at the same time through Procountor.
We are working on fixing the issue as soon as possible. We apologize for any inconvenience caused!
Maintenance break on Saturday, 14th of June.
A new version of Procountor will be released on Saturday, 14th of June. The maintenance break will last from 7 AM to 11 AM (EET).
Procountor and Procountor mobile app cannot be accessed during this time. The maintenance break will also affect Procountor's integrations and services using the Procountor API.
We apologize for the inconvenience this service break might cause.
There was a problem with the transfer of payment data to the bank, June 11th 2025
Updated at 9:45AM
The problem affects some of the data transferred to Nordea Bank on June 10, 2025. The payment data that was not transferred has now been transferred to the bank.
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A problem has been detected with the transfer of payment data to the bank.
We are currently investigating the situation. We apologize for any inconvenience this may cause.
Short service break on Tue 10th of June 2025 at 3 AM
Procountor will have a short service break on Tuesday 10th of June at 3 AM. The outage also affects the API interface and services that use it.
We are sorry for any inconvenience.
Error situation with BIS-search in the Business partner basic information view 29th of April 2025 (fixed on May 24th 2025)
An error has been detected in the BIS-search in the Business partner basic information view. The search returns "Street Address XX", even though the address should be "Street Address XX A" or "Street Address XX A XX".
We are investigating the situation and it will be corrected as soon as possible.
We apologize for any inconvenience caused by this situation.
Incomes Register service break on Tue 3rd of June 2025
Incomes Register has a scheduled service break on Tuesday 3rd of June from 6PM until Wednesday 4th of June 12AM. Procountor Incomes Register sending will be closed from Tue 3rd at 5:30Pm until Wed 4th 8AM.
Earnings payment reports sent during the break will be delivered after June 4th at 8AM. Emplyer's separate report sent during the break will remain in error and must be sent again.
Ilmoitin e-service will be upgraded on Tue Jun 3rd between 7AM and 9AM
A new version of Ilmoitin.fi will be released on Tuesday 3rd of June 2025.
During the upgrade of the Ilmoitin, e-service will be temporarily unavailable and notifications can not be sent during this time.
We will enable sending again after the maintenance break is over.
We are sorry for any inconvenience.
Short service break on Mon 2nd of June 2025 at 3 AM
Procountor will have a short service break on Monday 2nd of June at 3AM. The outage also affects the API interface and services that use it.
We are sorry for any inconvenience.
Short service break on Fri 30th of May 2025 at 3 AM
Procountor will have a short service break on Friday 30th of May at 3AM. The outage also affects the API interface and services that use it.
Short service break on Wed 28th of May 2025 at 3 AM
Procountor will have a short service break on Wednesday 28th of May at 3AM. The outage also affects the API interface and services that use it.
Short service break on Tue 27th of May 2025 at 3 AM
Procountor will have a short service break on Tuesday 27th of May at 3AM. The outage also affects the API interface and services that use it.
Delay in payments and collection of bank statements Mon 26th of May
There is a delay in the payments and collection of bank statements this morning. All data has been transferred between the banks and Procountor by 8.15 am.
We apologize for any inconvenience caused by this situation.
Maintenance break on Saturday, 24th of May.
A new version of Procountor will be released on Saturday, 24th of May. The maintenance break will last from 7 AM to 11 AM (EET).
Procountor and Procountor mobile app cannot be accessed during this time. The maintenance break will also affect Procountor's integrations and services using the Procountor API.
We apologize for the inconvenience this service break might cause.
Updated schedule! Procountor service platform migration to public cloud - Maintenance break on a weekend from May 16th to May 18th
We have gradually migrated the Procountor service platform to the public cloud, to Microsoft Azure data centers. A large part of Procountor's backend services have already been migrated and during the spring we will perform the final maintenance outage related to the migration.
The maintenance break will start on Friday, May 16th at 11 PM and last until Sunday, May 18th at 11:59 PM.
Procountor, Procountor Solo, Procountor's mobile app and Procountor's integrations will not be available during the maintenance outage.
Apart from the maintenance break, the migration will be a seamless change for Procountor users and will not require any actions. Read more about the migration HERE.
There is a backlog in our billing
There is currently a backlog in our invoicing, please do not send more than one message about your issue. We will get back to you as soon as possible - in urgent matters, we recommend contacting us by phone. You can reach our billing on 020 785 1390 (Mon-Fri 9am-12pm).
Incomes Register service break on Wed 7th of May 2025
Incomes Register has a scheduled service break on Wednesday 7th of May from 4PM until Thursday 8th of May 2AM. Procountor Incomes register sending will be closed from Wed 7th at 3:45PM until Thu 8th 8AM.
Earnings payment reports sent during the break will be delivered after May 8th at 8AM. Employer's separate report sent during the break will remain in error and must be sent again.
Incomes Register service break on Sunday 4th of May 2025
Incomes Register has a scheduled service break on Sunday 4th of May 2025 from 9:30PM until 11PM. Procountor Incomes register sending will be closed from Sun 4th at 9:15PM until Mon 5th 8AM.
Earnings payment reports sent during the break will be delivered after May 5th at 8AM. Employer's separate report sent during the break will remain in error and must be sent again.
Alisa Bank maintenance break from Saturday 3rd of May 2025 to Sunday 4th of May 2025
Alisa Bank's channels are undergoing a planned maintenance break from Saturday 3rd of May 6PM to Sunday 4th of May 6PM. During the maintenance break, the real-time bank account balance feature is not available for Alisa Bank (Procountor Tili).