Procountor Allekirjoitus - problem with opening text message links 29.3.
Opening SMS link gives an error message. We've localized the issue and it will be fixed as soon as possible.
At the moment documents can be sent to recipients via email.
We apologize for any inconvenience.
How to change to invoice channel of Accountor Finago's invoice
You can change the invoice channel to Accountor Finago's invoice from Basic info-view (Management > Company info > Basic info) and selecting the invoice channel from Procountor invoice channel.
Change in Osuuspankki WS channel 1.12.2022
Due to an error on 25.11.2022, Osuuspankki WS channel 1000064472 has changed. Customers using WS channel 1000064472 have been transferred to use WS channel 1000074813. This change doesn't require any action from Procountor users. Even though the old WS channel number is still shown in Procountor, payments are directed to the new WS channel. We aim to update the new channel number to Procountor as soon as possible.
Error sending invoices to Procountor from Mini September 13th 2022 / Updated September 15th 2022
We have noticed that it is not possible to send invoices to Procountor from Mini unless selecting the invoice to be sent as a draft.
We are currently investigating the cause of the problem and are working to fix it as soon as possible.
We apologize for the inconvenience!
Updated September 15th 2022: Sending invoices to Procountor from Mini requires that both verifier and approver have been placed in the approval circulation. Invoices should still be sent as a draft if the approval circulation is incomplete. A shipment that ended up with an error cannot be modified and sent again as a draft, but the invoice must be deleted and created again.
Revenue and profit development widget is not working with certain user rights
Revenue and profit development widget, that is found in the front page of Procountor, is currently not working with certain user rights. If "Viewing rights" or "No" is set to Edit personal info in Users and privileges view, the widget does not display anything.
We are investigating the issue, and we try to resolve it as soon as possible. At the time being, Accounting reports (new) can be used to examine e.g. revenue and operating profit figures.
We apologize for any inconvenience.
Error situation in Procountor Mini application 4.7.2022
We have received individual contacts where invoices have gone double for payment in Procountor Mini application. The situation may have been caused by the fact that when you click Pay in Procountor Mini and if the Finago Avain application does not open by itself (to confirm the payment) - you could have made a new payment for the same invoice.
This should not be possible and we have the matter under investigation.
Error in reporting travel invoices to Incomes Register with earnings payment report
An error has been discovered in the program when reporting travel invoices with the earnings payment report in situations where the employee is employed under Keva. The earnings payment report will fail to send with an error message "Payer suborganisation identifier is missing and it is mandatory".
Earnings-related pension insurance information does not need to be reported on travel invoices.
This issue can be corrected as follows:
1. Go to Salaries > Employee register, select the employee, and click on the Salary info tab.
2. Write down all the information in the Insurances section, such as the Employees' pension Act (TyEL) agreement and all selected insurance exceptions.
3. Select Not used as the pension insurance.
4. Report the travel invoices with an earnings payment report.
5. Return to the salary info and reset the insurances information to the previous settings, including the original TyEL pension insurance and possible insurance exception types.
Alternatively, the travel invoices can be reported to the Incomes Register via their own online service.