Apix error situation - incoming and outgoing traffic 27.9.2023
Apix had an error situation yesterday 26.9. that started at around 17:30, which affected all incoming and outgoing traffic. The problem has been fixed this morning at 9:50 a.m. and traffic is running normally again. Invoice processing has some momentary slowness due to the large number of transactions.
Processing the queue is estimated to take about two hours.
We apologize for the inconvenience caused by the situation!
Signature - error with receiving messages 1.9.2023 / Updated 13.9.
Update 13.9: The provider is still investigating the issue
If the invitation to sign, from the email address firstname.lastname@example.org, is not found from the recipient's spam and the check of the email server's quarantine list has not been successful (e.g with the help of the company's IT support), you can copy the signature invitation from the program and exceptionally send it directly by email to the recipient:
- The link is created from the button Create signature link > Copy link to clipboard and after that the link can be pasted to the email.
- It is also possible to change to notification method of the signature invitation from email to text message. This is done from the Edit recipient button and selecting Text message under Notify
Updated 5.9: According to the provider's investigation, usually if Microsoft O365 makes updates to EOP-policies, this can change the algorithms and basic security settings for many users, resulting in such unwanted behavior as marking emails as spam/phishing.
The signature link comes from the address email@example.com and for some users the email has ended up in spam or the receiving email server has 'blacklisted' the address automatically. Email address should be added to the email as a safe sender.
In some cases if the e-mails from the Signature haven't been found in spam, eventually users have found a "quarantine list" on the website of the e-mail service provider, where the messages from the Signature have been stuck. From there, quarantined emails can be released.
The service provider continues investigate the matter.
Signature service has currently an error situation, where messages sent from the service aren't received by recipients.
We are investigating the matter and apologize for any inconvenience.
Error situation in Procountor Mini application 4.7.2022
We have received individual contacts where invoices have gone double for payment in Procountor Mini application. The situation may have been caused by the fact that when you click Pay in Procountor Mini and if the Finago Avain application does not open by itself (to confirm the payment) - you could have made a new payment for the same invoice.
This should not be possible and we have the matter under investigation.