In Procountor's online manual support portal the user can easily read instruction how to use Procountor and submit a request to Procountor's customer service. User's old request can be found from the support portal and the status of the request can be followed more accurately.
Welcome to the Procountor's online manual support portal!
Login to the support portal
Click Log in to the support portal -button from the top bar of the online manual.
All Procountor users who have already sent requests to Procountor's customer service via the contact form have automatically registered to the support portal. During the first login write the e-mail address that have been used in the contact form and click Get a password link.
New Procountor users can register their e-mail address from the Sign up link.
Sending service requests
It is possible to send service requests by logging in to the support portal or without login. When the user has logged in the contact information will be filled in automatically and the user can view the old service requests.
New requests are created by clicking Submit a request button.
Fill in at least all the field that are marked with a red star. Describe shortly what does the problem concerns about. The request form will automatically suggest related guide book articles. Choose the right article from the list and move to the guide article or continue filling in the form if a right article cannot be found.
Send the request to Procountor's customer service.
Browsing old service requests
Users who login to Procontor's manual can see their old service requests and their statuses from Name > My activities.
In users own service requests the user can see at which point of handling the request is and he can always come back to old messages and instructions. It is possible to comment on the service request and send more details by opening the service request and commenting on the comment field.