Payment reminders and collection of Accountor Finago's invoices
Updated
My Procountor environment contains a notification of an unpaid invoice. What should I do?
When the invoice is overdue by 5 days, a payment reminder will be displayed in the homepage (visible to persons handling purchase invoices). The notification will disappear when the payment has been matched in our system with the sales invoice.
I have received a notification of an open invoice, which I have already paid. Why?
Payments may be delayed for a couple of days, depending on the bank where you execute your payment. Your payment was not visible in our system at the time the payment reminders were sent.
I have received an invoice from Ropo Capital. Has my invoice been forwarded straight for debt collection?
We have outsourced payment reminders and collection to Ropo Capital. Ropo Capital will send the payment reminder to the customer. From the reminder service, the invoice will be forwarded for collection after a certain period of time, if the invoice has not been paid by then.
I have received an invoice from Ropo Capital. What should I do?
It is advisable to pay the invoice as soon as possible, and by the due date at the latest. Make the payment using the bank transfer information included in the letter. If you are unable to pay the entire invoice sum at once, it is advisable to contact Ropo Capital to agree on an new payment schedule.
On what questions should I contact Ropo Capital and on which ones should I contact Accountor Finago?
Ropo Capital takes care of payment-related issues and Accountor Finago handles those related to the content of invoices.
I have received an invoice from Svea Ekonomi. Has my invoice been forwarded straight for debt collection?
Svea Ekonomi also handles payment reminders and collection. Svea Ekonomi will send the payment reminder to the customer. From the reminder service, the invoice will be forwarded for collection after a certain period of time, if the invoice has not been paid by then.
I have received an invoice from Svea Ekonomi. What should I do?
It is advisable to pay the invoice as soon as possible, and by the due date at the latest. Make the payment using the bank transfer information included in the letter. If you are unable to pay the entire invoice sum at once, it is advisable to contact Svea Ekonomi to agree on an new payment schedule.
On what questions should I contact Svea Ekonomi and on which ones should I contact Accountor Finago?
Svea Ekonomi takes care of payment-related issues and Accountor Finago handles those related to the content of invoices.
My Procountor environment has been closed. Why?
We close the Procountor environment when the customer’s unpaid invoices have been forwarded for collection. We will open the environment, when the invoices have been paid and the payments have been matched with the sales invoice in our system, or when the customer has sent an email confirming receipt of payment to laskutus@finago.com.
